Privacy Policy – SERU Exam Prep – Private Hire

Effective Date: 23 June 2026

SERU Exam Prep – Private Hire ("the App") is owned and operated by Solidblackabroad.

This Privacy Policy explains how we collect, use, and protect your information when you use the SERU Exam Prep – Private Hire mobile application.

1. Information We Collect

To provide and improve our services, we may collect certain information including:

• Name (if voluntarily provided)
• Email address (if voluntarily provided)
• Learning progress and chapter completion data
• Mock test scores and performance statistics
• Device information
• App usage information
• Crash reports and diagnostic information

We do not collect sensitive personal information unless required to provide a specific service.

2. How We Use Your Information

We may use information collected to:

• Provide access to app features
• Save learning progress
• Improve app performance
• Analyse user engagement
• Fix bugs and technical issues
• Provide customer support
• Manage subscriptions and premium features

We do not sell your personal information to third parties.

3. Third-Party Services

The App may use third-party services that may collect information to identify users.

These services may include:

• Google Play Services
• Google AdMob
• Firebase Analytics
• Firebase Crashlytics
• Apple App Store Services (iOS version)
• RevenueCat (if subscription services are enabled)

Each third-party provider has its own privacy policy and data handling practices.

4. Subscription Services

Some features of SERU Exam Prep may require a paid subscription.

Subscription processing is handled securely through:

• Google Play Billing
• Apple In-App Purchases

Payment card information is never stored by the App.

5. Log Data

In the event of an error, we may collect technical information including:

• Device IP address
• Device model
• Operating system version
• App configuration
• Time and date of usage
• Error logs and diagnostics

This information is used solely to improve the reliability of the App.

6. Cookies and Similar Technologies

The App itself does not directly use cookies.

However, integrated third-party services may use cookies or similar technologies to improve functionality and analyse usage.

7. Data Security

We take reasonable technical and organisational measures to protect your information.

While we strive to use commercially acceptable methods to protect your data, no method of electronic storage or transmission over the internet is completely secure.

8. External Links

The App may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage users to review their privacy policies separately.

9. Children's Privacy

SERU Exam Prep is intended for individuals preparing for the London Private Hire SERU examination.

The App is not directed at children under 13 years of age.

We do not knowingly collect personal information from children under 13.

10. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of personal data
• Withdraw consent where applicable

To make a request, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

Continued use of the App after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Solidblackabroad
Email: info@solidblackabroad.com

By using SERU Exam Prep – Private Hire, you agree to the terms of this Privacy Policy.